Shipping policy
At Bone & Harvest, we take every step to ensure your order arrives fresh, safe, and in peak quality.
Shipping Method
- All raw food products ship frozen via 2-day cold shipping in insulated packaging with ice packs.
- We ship to the lower 48 states only. At this time we do not ship to Alaska, Hawaii, P.O. Boxes, or international addresses.
Shipping Rates
- FREE 2-day shipping on orders $149 and up.
- Below $149, shipping is a simple flat rate by region: West $9 · Central $15 · East $29. This flat fee covers less than half of our actual cold-chain cost (insulated liner, ice packs, 2-day air) — we cover the rest.
- Shelf-stable treats ordered on their own ship at standard rates.
Order Processing & Ship Days
- Orders are typically processed within 1–2 business days after purchase.
- Frozen orders ship Monday–Tuesday so your box never sits in transit over a weekend.
- You’ll receive tracking information as soon as your order ships.
Frozen Packaging
- Your order is carefully packed with an insulated liner and ice packs to keep products cold during the 2-day shipping window.
- It is normal for products to arrive cold but partially thawed — they are still completely safe to refreeze or refrigerate as long as they are cool to the touch upon arrival.
Delivery Responsibility
- Please plan ahead to receive your shipment. Once delivered, it is the customer’s responsibility to promptly store products in the freezer.
- Bone & Harvest is not responsible for spoilage if packages are left unattended after delivery or not stored properly.
Questions & Concerns
If you ever have concerns about the condition of your order upon arrival, please contact us at info@boneandharvest.com within 24 hours of delivery, including photos of the product and packaging. We’re here to make it right.
