FAQs

Bone & Harvest FAQ

Last updated: November 2025 — “Raw done right.”

Getting Started

What is Bone & Harvest?
Direct-to-consumer raw dog food. 1-lb flat packs. Frozen, shipped nationwide.

Ordering & Subscriptions

Can I buy once or subscribe?
Both. Order à la carte or subscribe to automate deliveries and save 5%. You can skip, pause, or cancel anytime from your account.

How do I change my order after checkout?
Message us ASAP at support@boneandharvest.com with your order details and we’ll do our best before your box ships.

Which payment methods do you accept?
Major credit/debit cards and accelerated checkout options (e.g., Shop Pay/Apple Pay/Google Pay) when available.

    Feeding & Transition

    How much should I feed?
    Start with total daily amount split into 2 meals and adjust by body condition weekly.

    • Puppies (under 12 months): 4–6% of current body weight/day (younger need more; taper as growth slows).

    • Adults: 2–3% of ideal body weight/day (2% lean-down, 2.5% maintenance, 3% active).

    • Seniors: Often 2–2.5% with emphasis on lean mass; monitor condition.

    How do I switch from kibble?
    Transition over 7–10 days: 25% B&H → 50% → 75% → 100%. Mild stool changes can occur; slow down if needed.

    Can I mix raw with kibble?
    Yes. Keep raw cold, handle safely, and watch stools/energy.

    Ingredients & Nutrition

    What’s in the food?
    Human-grade proteins and organ meats, with simple recipes designed for a species-appropriate diet. No fillers like corn, wheat, or soy. And when we say human grade, we mean it. The chicken is chicken thighs or breast just like you would eat at home! The beef too is a typical standard cuts like beef shoulder, beef round, etc. Its truly Raw Done Right!

    Are your recipes AAFCO compliant?
    Our formulations are developed to align with AAFCO nutritional guidances and are lab tested to be compliant.

    Do you add synthetic vitamins or minerals?
    We favor whole-food nutrition and minimal ingredient lists. See each product page for the exact recipe and guaranteed analysis. We add an all natural supplement derived from premium ingredients such as Norwegian kelp and organic cold-milled whole ground flaxseed to make sure your dog gets everything they need and more to live the best life possible! 

    Do you offer treats?
    Yes—our Harvest Treats line (e.g., Chicken & Sweet Potato Jerky) is single-/limited-ingredient and our pups love them and yours will too!

    Allergens?
    Always check product pages and labels. If your dog has a known protein allergy, choose an alternate protein and introduce slowly.

    Handling, Storage & Safety

    How is the food packaged?
    Vacuum-sealed portions, then boxed with insulation and cold packs so it arrives frozen or refrigerator-cold.

    How long does it keep?

    • Freezer: Best within 6 months
    • Fridge (thawed): Use within 3–4 days.
    • Treats: See bag for “best by” date.

    Can I refreeze?
    If portions arrive cold and remain at refrigerator temperature (≤40°F) and unopened, refreezing once is generally acceptable. For best quality, avoid refreezing fully thawed, opened portions.

    Food safety tips?
    Handle like raw meat: keep cold, use clean utensils, wash hands/surfaces, and sanitize your dog’s bowl after each meal.

    Shipping & Delivery

    Where do you ship?
    Nationwide within the contiguous U.S.

    Will it arrive frozen?
    Boxes are packed to stay frozen or fridge-cold in transit (typically 2–3 days). If it’s cool to the touch upon arrival, it’s safe to refrigerate or refreeze per the guidance above.

    What if my box is delayed or warm?
    Snap photos of the box, insulation, and product as received and contact us the same day so we can make it right.

    Packaging & Sustainability

    Is your packaging recyclable?
    Check the recycling symbols on the box, liners, and gel packs. Cardboard is widely recyclable; gel packs can often be drained and recycled where facilities exist.

    Returns, Replacements & Guarantees

    What’s your return policy?
    Because our food is perishable, we can’t accept returns. If there’s a carrier issue or product concern, contact us within 24 hours of delivery with photos and we’ll review a replacement or credit.

    Do you offer a satisfaction guarantee?
    We stand behind “Raw Done Right.” If your first order isn’t working out, reach out and we’ll help troubleshoot or discuss options.

    Accounts & Support

    How do I manage my subscription?
    Log into your account to change flavors, skip, pause, or cancel.

    How do I contact you?
    Use the contact form on our site or email support@boneandharvest.com 

    Quick Troubleshooting

    My dog has soft stools.
    Slow the transition, reduce daily amount slightly for a few days, add a simple topper like plain pumpkin, and ensure consistent thaw/handling.

    My dog seems hungrier on raw.
    Dogs love Bone & Harvest Products and will be very excited during meal time. They may also eat quickly! Not to worry, unlike kibble or slow-dried food, Bone & Harvest meals are soft and go down easy. If your dog is losing weight, Increase toward 3% of ideal body weight, split into two meals, and reassess body condition after 1–2 weeks.